Document version: 1
Effective from October 30, 2025
The Terms and Conditions you are reading apply to the provision of Digital Content and Digital Services available on the website at www.spaceforplans.com.
For convenience, we will refer to the website module that allows you to purchase products as the “Store.”
In these Terms and Conditions, you will find, among other things, the principles of concluding the contract, the terms and conditions of the contract, provisions concerning consumers, and information on how to file a complaint and withdraw from the contract. The contract can be concluded by placing an Order on the Store’s website.
The information available on the Store’s website and in these Terms and Conditions does not constitute an offer within the meaning of the Civil Code, but rather an invitation to enter into a contract.
If you have any questions regarding the content of these Terms and Conditions, please contact us at the address provided below.
1. Contact us:
Regarding any matter related to the protection of your personal data, you can contact us at info@spaceforplans.com.
2. Who provides the Digital Content or Digital Service?
The Service Provider is the owner of the store, Dagmara Jankowska, who runs her business under the name STUDIO Dagmara Jankowska, with a permanent place of business in Łódź (90-562), at 13/3 Łąkowa Street, Tax Identification Number (NIP) 7272743003, National Business Registry Number (REGON) 388310257.
3. Who do these Terms and Conditions apply to?
These Terms and Conditions apply to individuals who use the Digital Content or Digital Services provided within the Store. Recipients include consumers, entrepreneurs with consumer rights, and other entrepreneurs.
1. Service Provider: Dagmara Jankowska, conducting business under the name STUDIO Dagmara Jankowska, with a permanent place of business in Łódź (90-562), at 13/3 Łąkowa Street, Tax Identification Number (NIP) 7272743003, National Business Registry Number (REGON) 388310257.
2. Store: Online store available at: www.spaceforplans.com
3. Order Form: A form used to place an order for Digital Content and Services. Completing the form requires adding the selected Digital Content or Services to the Cart, selecting a payment method, and providing the customer information required for the purchase.
4. Customer: A Consumer, Entrepreneur, or Entrepreneur with consumer rights. The Customer is an entity, whether a natural person or legal entity, purchasing the Digital Content or Services.
5. Entrepreneur: A legal entity or individual conducting business activity who purchases Content or a Digital Service by entering into an Agreement, and the content of this Agreement indicates that the purchase is directly related to the business activity conducted by the Entrepreneur and is of a professional nature for the Entrepreneur.
6. Consumer: A natural person who enters into a legal transaction with the Service Provider that is not directly related to their business or professional activity.
7. Entrepreneur with Consumer Rights: This is a natural person conducting business activity who purchases Digital Content or a Digital Service that is directly related to that person’s business activity, but the Agreement indicates that the Agreement is not of a professional nature for the entrepreneur (e.g., based on data on the subject of the business activity provided in the Central Registration and Information on Business (CEIDG)).
8. Customer Account: This is the Customer’s individual access to the Store website, defined by a username and password in the form of a sequence of characters securing access to the account.
9. Digital Content: This is data created and delivered in digital form.
10. Digital Service: This is a service enabling the creation, processing, and storage of data or access to such data in digital form, or a service enabling the sharing of digital data sent or created by the consumer or other users of this service, or other forms of interaction using such data.
11. Product: This is the Customer’s individual access to the Digital Content or Digital Service that is the subject of the Agreement, and which is granted for a specified period in accordance with the Agreement. Product descriptions and gross prices are available on the Store’s website next to the presented Content or Digital Service.
12. Price: The remuneration, including taxes, payable to the Service Provider for the performance of the Agreement by the Service Provider, indicated in Polish zloty.
13. Electronic Service: The provision of services electronically, within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended), by the Service Provider to the Customer via the Store’s website.
14. Technical Requirements: These are the minimum technical requirements necessary for cooperation with the IT system used by the Store, including the conclusion of the Service Provision Agreement or the Agreement, i.e.: a computer, laptop, or other multimedia device with internet access; access to email; the Customer must have a valid/active email address and, in certain cases, a keyboard or other pointing device enabling the correct completion of electronic forms. Access to a current web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari.
15. Agreement: This is an agreement concluded between the Service Provider and the Customer via the Store or otherwise, in particular by sending an Order to the Service Provider’s email address and payment for the placed Order by the Customer, under which the Service Provider undertakes to provide the Content or Digital Service, and the Customer undertakes to pay the Price. The Agreement is concluded upon sending confirmation of acceptance of the Order by the Service Provider.
16. Service Agreement: This agreement is concluded between the Service Provider and the Customer, the subject of which is the provision of Electronic Services made available through the Store, under the terms and conditions specified in these Terms and Conditions.
17. Order: This is a declaration of intent by the Customer submitted via the order form, aimed at concluding a Distance Agreement, which is submitted using means of distance communication, in particular the Store’s website, in which the Customer submits an offer to conclude a Contract for Digital Content or a Digital Service and is addressed to the Service Provider. Within this form, the Customer provides their data necessary for the potential conclusion and performance of the Contract.
An Order can also be placed by sending it to the Service Provider’s email address specified in the Terms and Conditions.
18. Shopping Cart: An Electronic Service made available to the Store Customer, enabling them to place an Order for Content or a Digital Service, enter discount codes enabling Price reductions under the terms and conditions specified in separate agreements/terms and conditions, and display a summary of the Price of individual Content and Digital Services.
19. Promotions: Special terms and conditions for concluding a Contract proposed by the Service Provider for a specific period, which the Customer may take advantage of under the terms and conditions specified by the Service Provider, e.g., price reductions for Content or a Digital Service.
20. Consumer Rights Act: Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287, as amended).
21. Terms and Conditions: This document specifies the rules for concluding Agreements and the rules for the provision and use of services, including Electronic Services, made available by the Service Provider through the Store to Customers. The Terms and Conditions define the rights and obligations of a Customer of the Store who is a Consumer, Entrepreneur, or Entrepreneur with consumer rights.
22. Initial Price: The first price of the Product at which the Product appeared in the Store.
23. Lowest Price in the Last 30 Days Before the Discount: The lowest price at which the Product was available in the Store in the last 30 days before the discount.
24. Promotional Price: The price of Products in the Store after a discount due to a Promotion announced by the Service Provider.
General Terms and Conditions of Use of the Store
1. These Terms and Conditions are made available free of charge to each Customer before concluding a contract in a manner that allows for the acquisition, reproduction, and recording of their contents through the IT system used by the Customer.
2. The Customer is obligated to review the Terms and Conditions before concluding a contract. If the Customer does not accept their provisions, they should not make purchases in the Store. By concluding a Contract with the Service Provider, the Customer has read the Terms and Conditions and is bound by their provisions.
3. All prices for Digital Products are gross prices in Polish zloty. The invoice for the purchase of the product does not include VAT.
4. To properly use the Store, it is necessary to meet the Technical Requirements, have access to a device with internet access, an up-to-date operating system, and a current web browser, as well as have an email account. The Customer should also be aware of the risks associated with using the Internet (including online shopping) and protect their device with basic technical security measures (e.g., antivirus software).
5. The Customer is obligated to refrain from providing illegal content or content prohibited by law (e.g., content that infringes on the personal rights of third parties), and to provide factually accurate data.
6. The Customer of the Store is obligated, in particular, to:
a) providing only truthful, current, and necessary data in the forms provided by the Store, and promptly updating the data, including personal data, provided by the Customer in connection with the conclusion of Agreements;
b) using the services and functionalities provided by the Store in a manner that does not disrupt the operation of the Store and in a manner consistent with applicable law, the provisions of the Terms and Conditions, as well as in accordance with customs and principles of social coexistence, including in a manner that does not disrupt the functioning of other Store Customers;
c) not providing or transmitting any content prohibited by applicable law within the Store, in particular content that infringes the proprietary copyrights of third parties or their personal rights;
d) not posting illegal content, such as sending or posting unsolicited commercial information (spam) in the Store or posting any content that violates the law;
e) not modifying the content provided by the Store in an unauthorized manner, in particular Prices or descriptions of Content or Digital Services;
f) refraining from taking actions aimed at obtaining information not intended for the Customer;
g) timely payment of the Price and other costs agreed upon by the Customer in full.
7. The Customer is not authorized to transfer the login and password to unauthorized persons or use the account of another Customer.
8. Digital Content and Services may be presented in the Store as part of a pre-sale or Promotion, the terms of which are posted in the Store. The price indicated by the Service Provider next to the Promotional Price is the lowest price at which the product was available in the Store in the last 30 days (the lowest price in the last 30 days before the discount).
9. If Content and Digital Services are made available as part of a Promotion, the Service Provider indicates that the given Content or Digital Service is at a promotional price.
10. If Customers are allowed to read reviews of other Customers on the Store’s website, the Service Provider takes reasonable and proportionate steps to verify that the reviews are reliable and posted by people who have actually used the Content or Digital Service.
All reviews of products available in the Space for plans online store are posted only by verified customers who have previously purchased that specific product.
11. If the Price made available to the Customer on the Store website is personalized, e.g., determined based on information about the Customer obtained from marketing data (profiling), the Service Provider provides the Customer with information on individual price adjustments (price personalization) for the Price of the Content or Digital Service on the Store website.
12. The Service Provider takes organizational and technical measures to ensure the security of using the Store and the functionalities available within the website (account registration form, order form, etc.).
1. The Service Provider provides the following Electronic Services to Customers free of charge through the Store:
a) Concluding Contracts under the terms specified in the Terms and Conditions;
b) The Customer Account service, including storing and making available to the Customer the Customer’s Order history on the Store website via the Account, as well as access to Content and Digital Services via the Account after logging in to the Store website;
c) Placing Orders under the terms specified in the Terms and Conditions;
d) Enabling Customers to use the Shopping Cart service;
e) Providing access to Digital Content and Services on the Store’s website.
2. The Customer may create an Account on the Store’s website when placing an Order. The Account contains, among other things, information about Orders and allows for the storage of previously used data required to place an Order.
3. The Service Provider maintains the Account during the performance of the Agreement, for no less than one year from the Customer’s last login to the Account.
4. The Account may be used after completing the form, accepting the provisions of these Terms and Conditions, and clicking the “Create an Account” button or another equivalent button. The Account is automatically created when making the first purchase in the Store. In the case of placing an Order via email, the Account is created by the Service Provider after paying the Price. The Customer receives an email with an activation link to the email address they provided and independently sets a password for their Account.
5. The Account creation form requires the Customer to provide the following data: first and last name, email address, login, and password.
6. A Customer Account is created by completing the registration form and submitting it to the Service Provider via the Store’s website (as part of placing an Order). Upon sending confirmation of the Customer Account creation, an agreement for the management of the Account on the Store’s website is concluded.
7. The Account agreement is concluded for an indefinite period and may be terminated at any time.
8. The Customer logs into the Account using their email address and a personalized password, which the Customer sets independently.
9. The Customer may place an Order without creating an Account or by creating an Account.
10. The Service Provider, at the Customer’s request, deletes the Customer Account. To request deletion of the Account, the Customer should contact the Service Provider at the email address provided at the beginning of these Terms and Conditions.
11. The Customer’s Account will be deleted within 30 days of receiving the request to delete the Account.
12. Use of the Shopping Cart begins when the Customer adds the first Digital Content or Service to the Shopping Cart.
13. The Shopping Cart service is provided free of charge and is a one-time service, ending upon placing the Order.
14. Complaints related to the provision of Electronic Services may be submitted in writing to the Service Provider’s registered office address or electronically to the address indicated at the beginning of these Terms and Conditions.
15. The Service Provider will respond to the complaint promptly, no later than 14 days from its receipt.
16. To expedite the complaint processing, it is recommended that the Customer provide information and circumstances regarding the subject of the complaint in the complaint description, in particular the type and date of the irregularity and the Customer’s request, along with the contact details of the complainant.
17. The requirements specified above constitute only the Service Provider’s recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.
1. The Service Provider enables the submission of Orders and the conclusion of Agreements regarding the provision of Digital Content and Services through the Store website.
2. The main features of the Digital Content and Services, as well as their specifications, are specified on the product page of each Digital Content or Service on the Store website.
3. The Agreement between the Customer and the Service Provider may be concluded after the Customer has placed an Order under the terms set out below.
4. The Agreement is concluded after the Order is placed on the Store website using the Order Form, upon confirmation by the Service Provider. Confirmation takes place by sending an email from the Service Provider to the email address provided by the Customer when placing the Order.
5. The subject of the Agreement is the Service Provider’s obligation to provide the Digital Content or Services to the Customer for the price indicated on the Store website, payable by the Customer.
6. Orders can be placed 7 days a week, 24 hours a day.
7. The Service Provider allows the Customer to place an Order in the following ways: by adding Content or a Digital Service to the Cart, after which the Customer proceeds to the Order Form, or by confirming in the Order Form that the data required for concluding and performing the Contract is current and accurate.
8. A Customer who does not have an Account is required to independently complete the Order Form with the data required for concluding and performing the Contract.
9. In any case, providing outdated or false Customer data may prevent the fulfillment of the Agreement, as the correct and complete completion of the Order Form is a condition for placing an Order. The Order Form requires the Customer to provide the following data: first and last name, full address, email address, and data related to the Agreement, i.e., the selected Content or Digital Service, and the Customer’s payment method for the Content and/or Digital Service.
10. For Customers who are not Consumers, it is also necessary to provide their company name and, if they have requested an invoice as part of the invoice form, the data required for issuing the invoice, including their Tax Identification Number (NIP).
11. In addition to the circumstances indicated above, the condition for placing an Order is also acceptance of the Terms and Conditions and the Service Provider’s Privacy Policy, as well as payment of the Price for the Content and/or Digital Services after selecting the required payment method.
12. Clicking the “Order and Pay” button (or any other equivalent button) constitutes placing an Order (the Customer submits an offer) for the selected Content and/or Digital Service.
13. The Customer can verify the Content and Digital Service in the Cart and make changes before submitting the Order.
14. After clicking the “Order and Pay” button (or any other equivalent button), the Customer will be able to select a payment provider and will be automatically redirected to the payment gateway operated by the selected provider if online payment is selected. Information about available providers is regularly updated on the Store’s website. For Orders placed via email, payment must be made to the account indicated on the invoice.
15. In response to the Order, the Customer will immediately receive a message at the email address provided for this purpose confirming receipt of the Order and the commencement of its verification.
16. After verifying the Order, without undue delay, the Service Provider shall send to the Customer an e-mail message to the provided e-mail address confirming acceptance of the offer submitted as part of the Order and confirming the commencement of the Order’s execution or information on the refusal to accept all or individual offers submitted as part of the Order.
17. The Agreement is concluded upon the Service Provider’s acceptance of the Order, which takes place by sending an email confirming acceptance of the Order. In the case of an Order that must be paid based on an invoice issued by the Service Provider, the Customer is obligated to pay the Price in full by the deadline specified on the invoice issued by the Service Provider. Failure to comply with this obligation will result in the Agreement being deemed null and void.
18. If the Customer rejects the offer(s) submitted as part of the Order, the Agreement for the Content and/or Digital Service, indicated by the Service Provider in the email rejecting the offer, is not concluded. In such a case, the Service Provider will immediately, no later than 14 days from the date of sending the email referred to above, refund the Customer’s payments to the extent the Agreement was not concluded.
19. The Service Provider will send an Order summary containing the most important information about the Order to the email address provided by the Customer in the form.
20. The Service Provider is running Promotions on selected Content or Digital Services available on the Store’s website. Promotions cannot be combined unless the Promotion expressly states otherwise. The ability to participate in a given Promotion may depend on the availability of the Content or Digital Service on the Store’s website.
21. The Service Provider offers the following payment methods:
a) electronic payment (Order processing will begin after the Service Provider sends the Customer confirmation of Order acceptance and after the Service Provider receives information about the Customer’s payment) in the form of a traditional bank transfer or payment made through a payment service provider,
b) payment made through a payment service provider.
22. The Service Provider will provide the Customer with proof of purchase in electronic form. The Customer agrees that proof of payment, i.e., an invoice or receipt, will be prepared and sent to the email address provided by the Customer when placing the Order or creating an Account.
23. Payment for Content or Digital Services is made via Stripe. The Service Provider does not store Customer payment card numbers in its database.
24. Payment is made according to the terms presented on the Store’s website. If in doubt, the Customer may contact the Service Provider at the address provided in the Terms and Conditions.
1. The Digital Content and Services offered on the Store website are educational in nature. Under the Agreement concluded in accordance with the provisions of these Terms and Conditions, the Service Provider provides the Customer with Digital Content and/or Digital Services in accordance with the Customer’s Order.
2. Fulfillment of the Order means that the Service Provider provides the Customer with data enabling access to the content in accordance with the Customer’s Order. Access data is sent to the email address provided when placing the Order (login and password for the Customer Account on the Store website). Creating a Customer Account on the Store website, which allows the use of the Digital Content and/or Services, is free of charge.
3. Prices for Digital Content and Services are presented to the Customer on the Store website and during the Order placement process. All prices listed on the Store website are gross prices, including taxes.
4. Due to the type and duration of the Services or Digital Content, individual variants of the Digital Content or Services may differ in scope and level of access to the materials.
5. All Services and Digital Content are presented on the Store website. Access to the contents of the Order will be granted to the Customer immediately after concluding the Agreement (usually after the Customer pays the Service Provider a fee corresponding to the Price of the selected Content or Digital Service), unless otherwise indicated in the description of the Content or Digital Service. “Customer Account” means a unique panel for each Customer, activated by the Service Provider on the Store website.
6. Upon logging into the Customer Account after purchasing the Service or Digital Content, or upon obtaining access to the ordered Content or Digital Service, in particular by sending a link to download or accessing the materials, the subject matter of the Agreement is deemed to have been delivered to the Customer in its entirety.
7. If the Service Provider specifies a different delivery date for the Content or Digital Service in the description of the Content or Digital Service, the Customer is bound by the date specified by the Service Provider on the Store website (pre-sale).
1. The Customer is obligated to comply with the terms of this license with respect to the content available in the Store and individual Digital Content and Services. The Service Provider may specify the license terms separately by including an appropriate provision in the description of the Content or Digital Service.
2. The Customer has the right to use the Digital Content or Digital Service only for their own personal use, unless otherwise indicated in the Product description.
3. The Customer is prohibited from sharing the Digital Content or data for their Customer Account with other entities.
4. The Digital Content and Digital Services available in the Store may not be disposed of by the Customer (in particular, resale, distribution, or commercial sale).
5. The license granted to the Customer does not include the right to:
a/ permanently or temporarily reproduce the content available in the Store, including Products, in whole or in part, for purposes other than creating copies for personal use,
b/ make any other changes to any or all of the content, including Products, available on the Store website,
c/ distribute the content, including Products, available on the Store website for a fee, by any means and in any form,
d/ distribute the content, including Products, available on the Store website free of charge, by any means and in any form.
6. Unless otherwise indicated in the description of the Content or Digital Service, the license is granted for the duration of the Agreement/365 days.
1. The Service Provider is liable to the Customer if the Digital Content or Digital Service is inconsistent with the Agreement. Details regarding non-conformity of the Service or Digital Content with the Agreement are governed by the provisions of the Civil Code with respect to Entrepreneurs and the Act of 30 May 2014 on Consumer Rights with respect to Consumers and Entrepreneurs with consumer rights. For the avoidance of doubt, the rights arising from non-conformity of the Digital Content or Digital Service with the Agreement apply to customers of the Store who are Consumers and Entrepreneurs with consumer rights.
2. If the Content or Digital Service is found to be non-conforming with the Agreement, the Customer should contact the Service Provider (via the email address provided at the beginning of these Terms and Conditions or by post), specifying their claim related to the non-conformity of the Content or Digital Service with the Agreement.
3. If the Digital Content or Digital Service is non-conforming with the Agreement, the Consumer may request that it be brought into compliance with the Agreement.
4. The Service Provider may refuse to bring the Digital Content or Digital Service into conformity with the Agreement if bringing the Digital Content or Digital Service into conformity with the Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Service Provider.
5. When assessing whether the costs are excessive, all circumstances of the case shall be taken into account, in particular the significance of the lack of conformity of the Digital Content or Digital Service with the Agreement and the value of the Digital Content or Digital Service that complies with the Agreement.
6. The Service Provider shall bring the Digital Content or Digital Service into conformity with the Agreement within a reasonable time from the moment the Service Provider is informed by the Consumer of the lack of conformity, without undue inconvenience to the Consumer, taking into account its nature and the purpose for which it is being used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Service Provider.
7. If the Digital Content or Digital Service is non-compliant with the Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the Agreement if:
a) bringing the Digital Content or Digital Service into conformity with the Agreement is impossible or requires excessive costs, in accordance with Sections 4 and 5;
b) the Service Provider has failed to bring the Digital Content or Digital Service into conformity with the Agreement in accordance with Section 6;
c) the non-compliance persists despite the Service Provider’s attempts to bring the Digital Content or Digital Service into conformity with the Agreement;
d) it is clear from the Service Provider’s statement or the circumstances that the Service Provider will not bring the Digital Content or Digital Service into conformity with the Agreement within a reasonable time or without excessive inconvenience to the Consumer.
8. The Service Provider will review the complaint within a reasonable period of 14 days.
9. If the Customer who is a Consumer, exercising their rights regarding the non-conformity of the Product with the Agreement, has submitted appropriate requests to the Service Provider, and the Service Provider has not responded to such requests within 14 calendar days, it is deemed that the request was deemed justified.
10. To expedite the complaint processing, it is recommended that the Customer provide information and circumstances regarding the subject of the complaint in the complaint description, in particular the type and date of the non-conformity with the Agreement and the contact details of the complainant. The recommendations provided in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.
11. If the Customer is an Entrepreneur, the Service Provider’s liability under the warranty is excluded pursuant to Article 558 § 1 of the Civil Code.
12. More information on buyers’ rights can be found on the website of the Office of Competition and Consumer Protection – https://prawakonsumenta.uokik.gov.pl.
13. The Service Provider is liable for any lack of conformity with the Agreement of Digital Content or Digital Services, delivered on a one-off basis or in parts, that existed at the time of delivery and became apparent within two years of that time. Any lack of conformity with the Agreement that becomes apparent within one year of delivery of the Content or Digital Service is presumed to have existed at the time of delivery.
14. The Service Provider may not invoke the expiry of the time limit for determining the lack of conformity of the Content or Digital Service with the Agreement, as specified in Section 13, if the Service Provider fraudulently concealed the lack.
15. The Service Provider is liable for any lack of conformity with the Agreement of Digital Content or Digital Services delivered continuously, that occurred or became apparent at the time when they were to be delivered under the Agreement. The lack of conformity with the Agreement is presumed to have occurred within that time if it became apparent within that time.
16. The presumptions indicated in sections 13 and 15 do not apply if:
a) the Consumer’s digital environment is not compatible with the technical requirements of which the Service Provider informed them in a clear and understandable manner before concluding the Agreement;
b) the Consumer, having been informed in a clear and understandable manner before concluding the Agreement of the obligation to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means, in order to determine whether the lack of conformity of the Digital Content or Digital Service with the Agreement results from the characteristics of the Consumer’s digital environment, fails to fulfill this obligation in a timely manner.
17. The rights arising from the lack of conformity of the Service or Digital Content with the Agreement apply to Customers of the Store who are Consumers or Entrepreneurs with consumer rights.
18. An Entrepreneur with consumer rights accepts these Terms and Conditions and then exercises their rights. The Consumer Entrepreneur should complete the appropriate Product Non-Conformity Form, in particular, provide data confirming the circumstances confirming the Product’s status in accordance with Article 7aa of the Consumer Rights Act, or otherwise provide this information to the Service Provider.
19. The Consumer Entrepreneur declares in the form sent to the Service Provider that the concluded Agreement is directly related to their business activity, but is not of a professional nature for them, arising in particular from the subject of their business activity.
1. If, during the purchase, the Consumer or Consumer Entrepreneur consented to the performance of the Agreement and the delivery of the Content or Digital Service before the withdrawal period expires, they lose the right to withdraw from the Agreement concluded with the Service Provider.
2. If the Agreement concerns the provision of Electronic Services, and the Service Provider has fully performed the Electronic Service with the express consent of the Consumer or Entrepreneur acting as a Consumer, who was informed before the commencement of the provision that they lose the right of withdrawal after the provision of the service, then the right of withdrawal will not apply.
3. In the absence of the circumstances indicated above (points 1 and 2), the Consumer or Entrepreneur acting as a Consumer has the right to withdraw from the Agreement without giving a reason within 14 days from the date of conclusion of the Agreement.
4. The Customer does not have the right to withdraw from the Agreement without giving a reason, provided that the conditions set out in paragraph 1 or paragraph 2 are met. The operation of the Store is based on the provision of Digital Content or Services to the Customer. Therefore, starting to use the Digital Content or Services before the expiry of 14 days from the date of purchase will result in the loss of the right of withdrawal.
5. Withdrawal from the Agreement takes place by informing the Service Provider of your decision by submitting a declaration. Such a declaration may be sent by post or email. The Customer may use the complaint form template available below these Terms and Conditions, but this is not mandatory.
6. To comply with the withdrawal period, it is sufficient for the Consumer or Consumer Entrepreneur to send information regarding the exercise of their right to withdraw from the Agreement before the expiry of the indicated withdrawal period.
7. In the event of withdrawal from the Agreement, the Service Provider will refund all payments received from the Consumer or Consumer Entrepreneur.
8. The refund will be made using the same payment method that was used by the Consumer or Consumer Entrepreneur in the original transaction, unless the Consumer or Consumer Entrepreneur expressly requests otherwise.
9. The Consumer or Consumer Entrepreneur will not incur any fees in connection with the refund method.
Out-of-court dispute resolution, complaint handling, and consumer redress
1. The Service Provider agrees to submit any disputes arising from the concluded Agreements to amicable mediation. Details will be agreed upon by the parties to the dispute.
2. All disputes related to the services provided by the Service Provider will be resolved by common courts, and Polish law shall apply.
3. Customers who are consumers have the option of using out-of-court complaint resolution and redress procedures. Rules for accessing these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and provincial trade inspection inspectorates, as well as at the following websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php;
http://www.uokik.gov.pl/wazne_adresy.php.
4. It is also possible to use the online platform for resolving disputes between consumers and businesses at the EU level (ODR platform), which is available at: http://ec.europa.eu/consumers/odr.
5. The provisions of these Terms and Conditions do not prevent Customers from invoking mandatory provisions of law governing the protection of consumer rights.
Applicability and Amendments to these Terms and Conditions
1. The Service Provider may amend these Terms and Conditions for important reasons, in particular: if the terms of concluding the Agreement change, if applicable regulations change, if new Content or Digital Services are introduced, or if IT solutions change.
2. Customers who have an Account on the Store’s website will be notified of any changes to the Terms and Conditions by email to the email address assigned to their Customer Account.
3. With respect to Customers who are not Consumers, the Service Provider may amend the Terms and Conditions at any time, based on generally applicable law.
4. Agreements concluded before the amendment to the Terms and Conditions shall be governed by the Terms and Conditions in force on the date of conclusion of the agreement. Amendments to the Terms and Conditions shall be effective within 14 days of their publication.
5. The Terms and Conditions are subject to Polish law.
6. Actions related to the Terms and Conditions undertaken by Customers who are not Consumers should be made in written form. Any disputes between the Service Provider and Customers who are not Consumers shall be resolved by a court having jurisdiction over the registered office or place of residence of the Service Provider.
7. The Service Provider may terminate the Service Provision Agreement with the Customer with a 30-day notice period for important reasons, defined as a change in the law governing the provision of services by electronic means by the Service Provider, affecting the mutual rights and obligations specified in the agreement concluded between the Customer and the Service Provider, or a change in the method of providing services due solely to technical reasons.
8. The Service Provider may terminate the Customer’s Service Agreement with a 14-day notice period or deny the Customer further use of the Store for important reasons, in particular in the event of a gross violation of these Terms and Conditions by the Customer, i.e., in situations where the Customer violates the General Terms and Conditions of Use of the Store.
1. The Customer’s personal data is processed by the Service Provider as the personal data controller.
2. Providing personal data by the Customer is voluntary, but necessary to create an Account, use certain Electronic Services, and conclude the Agreement.
3. The essential provisions of the concluded Agreement are recorded, secured, made available and confirmed to the Customer by sending the Customer an e-mail confirming the placed Order and providing an active link to the content of these Regulations in the e-mail.